The Mittman Difference: A Behind-the-Scenes Look at Our Process-Driven Approach

Frank Boardman, AIA, NCIDQ
Senior Vice President of Sales

The Mittman Difference: A Behind-the-Scenes Look at Our Process-Driven Approach

Frank Boardman, AIA, NCIDQ
Senior Vice President of Sales

In luxury hospitality, creating exceptional furniture is like planning an expedition to the summit of an exclusive mountain. The journey requires expert guides, meticulous preparation, and a proven route to reach heights few others can. For over 70 years, Mittman has been a premier expedition leader in this rarefied territory, guiding the most prestigious hospitality projects to their destination.

Like any worthwhile expedition, the path to extraordinary furniture has potential hazards. Design compromises, production inconsistencies, and logistical nightmares lurk like crevasses beneath fresh snow. Even the most promising project can be lost in a wilderness of well-intentioned mistakes without proper guidance.

At Mittman, our process-driven approach ensures your design vision reaches its destination, intact and elevated.

Base Camp: Aligning on Your Design Objectives

When you send us your design concept, our knowledgeable team doesn’t simply accept your specifications and rush ahead. We create a shared foundation of understanding.

Our team works closely with you to unpack the aesthetics of the designer’s vision, its purpose, the challenges it must withstand, and the impression it needs to make. This thorough preparation ensures we’re carrying your design forward as intended.

Without this crucial acclimatization phase, projects lose their way before they begin. At Mittman, we know that time spent at base camp understanding your needs and addressing potential challenges creates the foundation for success.

Charting the Route: Anticipating and Solving Design Challenges

With your design clearly defined, we produce rendered, three-dimensional shop drawings. These detailed plans translate your vision into practical construction, with our engineering expertise integrated throughout.

This is where having experienced guides proves invaluable. Our team can spot potential hazards in the path ahead, materials that won’t withstand the climate of your hotel’s location, construction methods that might falter under heavy use, or design elements that could compromise guest comfort.

We don’t simply point out these obstacles; we collaborate with you to navigate around them. Through value engineering, we present options that maintain the integrity of your design while ensuring its flawless performance in the field. This isn’t about changing your vision; it’s about ensuring it reaches its destination.

The Test Climb: Sampling Before Full Expedition

Before moving into production, we create a sample of your design and offer the option to deliver it to your location. This allows you to inspect the piece and make any adjustments or changes before giving your final approval. A Mittman representative will also meet with you at the job site to ensure the product is delivered and installed correctly, guaranteeing that everything meets your expectations.

This critical step allows you to experience the piece firsthand to confirm that proportions, comfort, finishes, and every detail align with your expectations. It’s your opportunity to request refinements and our chance to demonstrate our commitment to precision before scaling the manufacturing process.

The Coordinated Ascent: Crafting for Sustained Performance

With the route confirmed, the full expedition begins. Mittman’s dedicated overseas facilities operate like a team of expert climbers moving in masterful synchronization.

Our quality control engineers rigorously inspect every piece at each production stage. This is part of how we build precision into every step of the journey, ensuring that the hundredth piece is indistinguishable from the first in quality and appearance.

Creating furniture for luxury hospitality presents a distinct challenge: crafting pieces that maintain their elegance despite hosting thousands of guests year after year. Our solution lies in our systematic approach to production and construction details. Our Western team inspects 100% of our products at every stage of production, ensuring that nothing leaves our factory without passing this rigorous 100% quality control.

Safe Passage: Seamless Global Delivery

Even successful summits require a careful descent. Our furniture receives the same attentive care during packaging and delivery as during production.

Our engineers oversee the packing process, while our global logistics team coordinates every delivery detail. You can track each unit during transit. Special shipping requirements are handled as meticulously as the furniture itself.

This level of care ensures that your furniture arrives at its destination in pristine condition and ready to be placed in your space.

The Summit View: Building Relationships That Last

When you and your Mittman sales consultant conduct the final inspection, you’ll experience the summit view—that defining moment when your vision materializes in flawless execution. Each piece is examined for aesthetic perfection and engineering integrity, ensuring it will withstand the rigors of luxury hospitality environments.

Our partnership extends well beyond this moment of delivery. With our comprehensive warranty program and dedicated after-sales support, Mittman remains your ally. This commitment is the foundation of our lasting partnerships in luxury hospitality. Our pieces perform impeccably even after years of daily use by thousands of guests. Working with us is a long-term investment in your property’s reputation.

The Mittman Difference: Masters of Execution

Luxury hospitality projects are rarely simple. That’s where Mittman shines. We don’t just build furniture; we solve complex challenges. Our team blends technical mastery and seamless logistics, ensuring your ambitious concepts become stunning, lasting realities.

Ready to begin your next expedition into luxury hospitality? Connect with a Mittman representative today and discover how our process-driven approach makes the journey as rewarding as the destination.